Artemis Wellness Clinic

Artemis Wellness offers RMT, physiotherapy, chiropractic, Traditional Chinese Medicine, and kinesiology under one roof. For patients, navigating which practitioner to book with was confusing — especially for Richmond's predominantly Mandarin and Cantonese-speaking community. The front desk team spent hours each day answering the same intake questions, often in multiple languages, while ICBC direct-billing inquiries added further complexity.

CytoWorld built a bilingual booking and intake agent that interviews patients about their symptoms and goals, then recommends the most appropriate practitioner type. The agent explains each modality clearly, handles ICBC direct billing guidance, and books appointments — all in English, Mandarin, or Cantonese, around the clock.