BigFeet Massage

As BC's largest reflexology chain, BigFeet's 20 locations shared a common problem: each store was fielding calls and WeChat messages individually. During peak evening and weekend hours, staff were overwhelmed — calls went unanswered, gift card inquiries sat unresolved, and bilingual customers (English, Mandarin, Cantonese) were getting inconsistent service quality depending on which location they reached.

CytoWorld deployed a single unified AI front desk agent covering all 20 BigFeet locations. The agent handles inbound appointment bookings, answers FAQ (services, pricing, gift cards, RMT insurance), routes customers to the nearest available location, and operates fluently in English, Mandarin, and Cantonese — 24 hours a day, 7 days a week. A centralised knowledge base ensures every customer receives the same accurate, on-brand response regardless of which location they enquire about.