Canadian Western TCM

Canadian Western TCM — "Heritage medicine, attentively practised" — is the leading Traditional Chinese Medicine group across Greater Vancouver, operating 4 clinics with 30+ BC-registered TCM practitioners. Managing patient intake across 4 locations, handling ICBC direct billing inquiries, and maintaining service consistency in both English and Chinese is a significant coordination challenge.

CytoWorld is deploying a multi-location front desk agent that handles patient intake, routes to the nearest or most appropriate clinic location, explains treatment modalities and pricing, processes ICBC inquiry workflows, and books appointments — in English, Mandarin, and Cantonese — across all 4 locations simultaneously.